Welcome to the . community for customer experience executives
We focus on the "hows" of customer experience, driven by know-how, dialog, collaboration, and data
This community is designed to connect and support top level customer experience leaders, help members strengthen their leadership abilities, magnify their influence, and create the camaraderie that one leader notes is like “my own personal board of directors.”
Join a peer group and network that fosters learning, problem solving, and personal connections — designed based on our learnings and feedback from the best customer experience leaders across industries, go-to-market models, and scale.
Brian O'Neill
Chief Client Officer, Numerate & former Chief Client Officer, FIS
This community is the perfect mix of engagement among peers and expert guidance from the organizers. The interactions have been consistently highly productive, giving me tangible improvements to my strategy and tactical actions I can take tomorrow. Being part of a collaborative like this makes a real difference for me, my ability to lead effectively, and for my business.
Amy Shore
Chief Customer Officer, Nationwide Insurance
At Nationwide, we are transforming the culture of the company to be the gold standard for customer centricity. Being involved in this community has given me fresh insights and hard-earned lessons on customer strategy from my fellow experience management leaders. This has enabled us to accelerate the improvements we are making to our customers’ experiences and yield a positive impact to the business.
Rachael McBrearty
Chief Customer Officer, Evisort and former Chief Customer Officer, LeanData
I love the interaction with my peers in this community. It gives me fresh ideas, new strategies, and well-conceived solutions to my challenges. It’s like having my own on-demand advisors to tap into. There’s nothing like being part of a small group of executives to share new thinking, collaborate, and advance the state of CX. The research and benchmarking are top-notch as well.
Melissa Arnoldi
EVP Customer Operations, AT&T
AT&T is highly focused on employee experience and customer experience. We’ve made huge progress on both fronts, and this community has been a contributor to that. My engagement in the alliance has given me new ideas and helped to reinvigorate our spirit of collaboration and innovation, especially when it comes to moving the needle on customer satisfaction. The alliance’s outside-in approach, including the input from high quality members and amazing outside speakers, has really made a difference.
