Engage With us to access
Community
- Instant access to a carefully vetted peer group that fully understands your challenges and needs
- Annual in-person meetings, quarterly virtual sessions, and other custom designed events and workshops
- A vibrant digital community for rapid collaboration, information sharing, and problem solving
- One-on-one advisory sessions with members and alliance organizers
Collaboration
- Expertly facilitated sessions for sharing of best practices and lessons learned
- Targeted collaboration on topics of strategic and tactical interest, based on key business priorities, business models, and capabilities
- Opportunities to share your company's perspective and expertise in articles, podcasts, webinars, and conferences
- Ongoing benchmarking of organizational capabilities, programs, and competencies
Learning
- Outside speakers on big picture topics such as economics, geopolitics, demographics, AI, technology, and data science
- Curated resources to help you stay current on advancements and new business opportunities
- Focused workshops to address your priorities
- Targeted research and resources (e.g., CX organization models, capabilities, leadership, and measurement driven by your priorities
Team Development
- An "Expert Forum" to engage your key team members in best practices sharing and problem solving
- Separate working groups for your team on feedback/analytics, engagement, customer success, advocacy, and transformational change
- Industry-wide benchmarking to help your team establish targets, hone skills, and improve performance
